INTRODUCTION

PREDICTIVE DIALER

A predictive dialer is an automated telephone dialing system that enables call center agents to dramatically increase.

CRM INTEGRATION

Ultra Call Center have a team of experienced consultants that can support you with all your integration needs.

DIALING FEATURES

Our dialer features the only no-pause dialing system in the industry, which results in significantly less hangups from.

CALLBACKS

You disposition scheduled callbacks and a calendar comes up. When you schedule the call back it saves it in “System”.

AGENT DASHBOARD

Our beautifully designed dashboard keeps your managers up to date with Current stats, Agent sales, Talk time and QA

INTEGRATED CALL RECORDING

you are able to automatically record all call being received by the agents or allow the agents control over when they can start or.

WEB-CONFIGURABLE IVRS

From the Admin site you are allowed to configure multi-level Interactive Voice Responses (IVRs) that have numerous end-points(in hundreds) , with time.

WEB-BASED AGENT

This phone has the ability to operate as an integrated unit of the Agent Screen of MDdialer on any agent workstation that is based on the Windows platform.

TELCO LINES AND VOIP TRUNKS

IP Authentication or Digest Authentication when you decode which switch platform to use you need to establish a SIP trunk.

REPORTS & ANALYTICS

Automatically generates call reports for agent activities and call volume activity for hourly, daily, weekly, monthly, and yearly tracking.

CALL HANDLING

I'm setting up the callback (inbound) campaign for our Ultra call center outbound campaign and I'm not sure how to make the inbound campaign behave in the way.

MANUAL DIALER

Manual dialer still very useful then directly dialing from soft/hard phone. Reports can still be gathered to monitor progress.