Terms of Service
Use of any service provided by “Ultra call center ltd” establishes by law to accept our agreement and use of policy under TOS (Terms of Service) by Ultra call center ltd.
User are going to accept our services/products on “AS IS” basis, and without warranty of any kind, whether express or implied, including, but without limitation, any implied warranty of merchantability, or fitness for a particular purpose.
Based on the nature of service, Ultra call center ltd, will not responsible to any damages caused by various reasons thus Ultra call center does not make implied or written warranties for any of our services. Damages include (loss of data resulting from delays, non-deliveries, wrong delivery, and any interruption caused by Ultra call center ltd).
Ultra call center ltd has the right to revise its existing product/service prices where needed. We can add or delete OR discontinue a service/product at any time. We reserve the right to amend our existing policy at any time.
Customers can sign up to a monthly, quarterly or annually contract basis and agree to clear their billing payments accordingly. Contract will be renewed automatically. Discontinuation, cancellation or any changes would be subject to a written notifications by the customers with no refund for that billing period once started. To avoid the next billing charge, 7 days prior written notice is required by the customer. Payment is due 4 days ahead of next billing period. Any payment later than first day of the billing period would be subject to 10% late fee penalty and service will be terminated without any written notifications if later than the 4rth day of the billing period.
Money Back Guarantee
Ultra call center ltd, completely assures the money back guarantee to our valued customers in case where a server(s) issue cannot be resolved within 3 business days of the purchase or there is no replacement possible and you still intend to go for a refund. We will refund full amount to your account upon receiving a refund request within 3 business days and you have the opportunity to use it for any other service. We strive to keep our customers happy and satisfied. Please let us know if there is any issue in server, we will try to resolve the problem or assign you a replaced server(s). If a problem cannot be resolved, then you are eligible to 100% Money back guarantee.
Upgrade / Downgrade Policy
Any Upgrades or any additional service ordered for the chosen billing start date will be billed for a full month service and will continue each month on the start date. Upgrades or any additional service ordered after the normal billing start date will be pro-rated to the next billing date and billed as a onetime pro-rata charge. Future charges will appear as full monthly fees added to your existing billing due date. Please note Dedicated Servers, hosted Servers and Services are not eligible for downgrades. Certain
upgrades like Dedicated BW usage, Premium Support, Concurrent Calls for VoIP Servers and
Dialers can be downgraded after 5 months.
One Time Fees
One-time fee will be charged on setup, administrative, bandwidth overages and late fee and will be due and payable at the time they are incurred.
Ultra call center ltd offers the service credits to its valued customers to offset their future billable services. Service credits will not be issued as cash back and it would not be transferable to any other account holder.
Customer has the right to put a cancellation request 7days prior to the next billing start date. For cancellation, login to the control panel at www.ultracallcenter.com and click on the cancel request link. If you do not comply our prior notice policy, then you will be charged with a full next month bill to pay. Once cancelled, your data will be destroyed for security and privacy reasons.
Refunds and Disputes
Any service that has already been provided, started after the due billing cycle/date will be non-refundable. For all issues pertaining to billing, Customers are advised to open a billing ticket at www.ultracallcenter.com . No partial refund will be made even if a service is cancelled ahead of next due date. Customers are agreed not to chargeback any credit card payments for all those services which have been rendered already. Doing so, will result an additional charge of £150 and will be subject to collection by an authorized collection agency.
Any non-payment will result to a violation of the TOS, henceforth your contract will be terminated with no refund due and no legal ties will exist. Customers are advised to pay their bills in full, 4 days ahead of billing start date. A £20 rejoining fee will be charged for failure to forward payment for services after public access has been disconnected. All customer data remaining after seven (5) days of non-payment will be destroyed for security and privacy reasons.
SPAM and Unsolicited commercial Email (UCE)
Ultra call center ltd will never be allowing unsolicited commercial email (UCE) or SPAM over the network. All customers are advised not to use or allow others to use the network for such activities. By not obliging the SPAM policy run by Ultra call center ltd will result in severe penalty. Upon noticing the breach of SPAM policy, we will investigate and may restrict such customers to have access to our network with a fine of £100 for the first incidence, £250 for the second incidence and £500 for the third incidence.
Bandwidth Usage Policy
Ultra call center ltd has a Fair Use Policy designed for internet bandwidth for all its customers. There is no set limit for the internet bandwidth usage over the Server. Internet bandwidth use is unlimited as long as it falls under the UCC Fair Use Policy. We strongly condemn the miss-use of the internet bandwidth by consuming excessive usage, etc. Please note that by Unlimited Bandwidth, your allocation is 1000 mbps shared bandwidth with our existing customers. If you need 100 mbps dedicated bandwidth, it will cost £50 extra per month, and 200 mbps will cost £100 extra per month.
Server(s) Bandwidth, CPU, Memory and Drive Usage Policy
All Servers, CPU/memory/Drive usage would be limited to an average of 50-60%. You can avail 100% for short intervals and not continuously. For a continuous duration, you need to switch to a dedicated Servers.
IP Usage Policy
Most of the services are run under one allocated Public IP and all customers are entitled to use only that particular assigned IP unless they wish to buy any additional IP for £10/M extra. Any violation of the single usage IP in error or purposely will result in deferment of all services and imposing fine of £100. Reinstating of services will not happen unless the fine is cleared.
System and Network Security
All customers/users are banned from irreverent or attempting to violate the security of the Ultra Call Center Networks. Violations of system or network security may result in civil or criminal obligation. Ultra Call Center ltd will investigate incidences, and will prosecute Users who are involved in such abuses. These violations include, without limitation: accessing data not projected for such Users or un-authorized logging into a server or account. Attempting to inquiry, scan or test the resistance of a system or network or to crack security or authentication measures without proper authorization. Attempting to inhibit with service to any user, host or network, including, without limitation, via means of overloading, “flooding”, “mail bombing” or “crashing”. Faking any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting. Taking any action in order to obtain services to which such User is not entitled. Customers found to be in violation of our System and Network Security policy, Ultra Call Center ltd may, at its sole preference, restrict, interrupt or terminate Customer’s account. Customer will not be eligible to any refund paid in advance prior to such deed.
Pertaining to Data integrity, backup, security and maintenance, Ultra Call Center assures its customers the best possible way to organize services. These services include, but are not limited to: hard drive storage, raid hard drive arrays, network attached storage, storage area networks, operating system installs, operating system reloads, customer portal information, and other circumstances involving customer data. Customers undertake vital responsibility for Network policy, custody, security, backup, backdoor attacks and rights.
Data Backup and Restore
Based on the nature of service, it could be interrupted for many reasons except the negligence of Ultra call center ltd. Any damages resulting from any interruption of service are difficult to establish. Therefore, Customer agrees that UCC. Shall not be responsible for any damages arising from such grounds and damage of Data. Customer is responsible to secure all its Data and backup on daily, weekly or monthly basis to secure any loss of data.
Chargebacks and Fraudulent Transactions
All chargebacks are carefully inspected and may add you to a blacklist with our processor which will obscure future online purchases. Disagreeing a purchase you have made will be illegal and will result in an inquiry which can lead to heavy penalty or other legal action against you. Your credit rating would be affected. Please contact us directly in case you are unclear for any related issue and we will be more than happy to assist you.
Ultra call center ltd strongly oblige to its customers information, privacy and data protection and not to use their name, logos or any information without prior authorization in written. Customers also agree to use Ultra Call Center ltd logo & information, and related services in accordance with the permitted marketing rules.
Mutual Indemnification Policy
Ultra call center ltd and its customers agree to indemnify and embrace inoffensive toward each other, the other party’s affiliates, and each of their respective officers, directors, attorneys, agents, and employees from and against any and all claims, demands, liabilities, obligations, losses, damages, penalties, fines, disciplinary damages, amounts in interest, expenses and payouts of any kind and nature whatsoever (including reasonable attorneys’ fees) brought by a third party under any theory of legal liability arising out of or related to the indemnifying party’s actual or suspected violation or dishonesty of a third party’s copyright, trade secret, patent, trademark, or other registered right.
Limitation of Liability
Ultra Call Center ltd shall not be liable for any harms/damages caused by Customer or related to Customer’s services or incompetence to operate the services unless caused by gross negligence or willful misconduct. Neither Party shall be responsible to the other for any lost profits, direct or indirect, special or incidental, significant or disciplinary, or damages of any kind whether or not they were known or should have been known. Notwithstanding anything else in this Agreement, the maximum aggregate liability of Ultra Call Center ltd and any of its employees, agents or affiliates, under any theory of law shall not exceed a payment of money not to exceed the amount paid by the customer for hosting services for the (6) months prior to the occurrence of the event(s) giving rise to the claim.
Any dispute or claim arising from service or related to this contract or in excess of £500.00 shall be settled by negotiation in accordance with the commercial arbitration rules in force. The subsequent judgment rendered by a licensed arbitrator shall be the final and obligatory on the parties and may go into in any court having valid jurisdiction.